Player Wellbeing

Responsible Gaming
at 987jili

Gaming should always be fun — a form of entertainment, not a way to solve financial problems or escape stress. At 987jili, we take responsible gaming seriously and provide every Filipino player with the tools and information they need to stay in control.

21+
Minimum age required
to play on 987jili
Play Responsibly
987jili Cares

How 987jili Supports Safe Play

We've built responsible gaming tools directly into the 987jili platform — because we believe that a player who stays in control is a player who enjoys the game longer.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings. Limit reductions take effect immediately. Increases require a 48-hour cooling-off period to give you time to reconsider.

Session Time Reminders

Lose track of time? Set session reminders that pop up at intervals you choose — 30 minutes, 1 hour, or longer. A gentle nudge to check in with yourself and decide if you want to keep playing.

Cooling-Off Periods

Need a short break? Request a cooling-off period of 24 hours up to 6 weeks. Your account is suspended for the duration — no logins, no deposits, no play. Reactivates automatically when the period ends.

Self-Exclusion

For players who need a longer break, 987jili offers self-exclusion for a minimum of 6 months. During this period, your account is fully suspended and you are removed from all marketing communications.

Loss Limits

Set a maximum loss threshold per day, week, or month. Once you reach your limit, 987jili automatically suspends further play for that period — protecting your bankroll and your peace of mind.

24/7 Support

Our Filipino support team is available around the clock, every day of the year — including holidays. If you're struggling with your gaming habits, reach out. We're here to help, not to judge.


Strictly 21 and Above

Under Philippine law and PAGCOR regulations, online casino-style gaming is restricted to individuals who are 21 years of age or older. This is not just a rule we follow — it's a commitment we take seriously at 987jili.

Every new player on 987jili is required to complete age verification as part of the Know Your Customer (KYC) process before they can make deposits or withdraw winnings. We may request a government-issued ID — such as a Philippine passport, SSS card, UMID, or driver's license — to confirm your age and identity.

If we have reason to believe that a registered account belongs to a person under 21, we will immediately suspend that account pending investigation. Any funds deposited by a minor will be returned and the account permanently closed.

We also ask parents and guardians to take an active role in preventing underage access. If you share a device with younger family members, please ensure your 987jili account is protected with a strong password and that you log out after every session.

Underage Gaming is Illegal
It is a violation of Philippine law for anyone under 21 to participate in online casino gaming. 987jili actively enforces this restriction and cooperates fully with PAGCOR and law enforcement authorities on age compliance matters.

KYC Verification Required
All players must complete identity and age verification before withdrawals are processed. Accounts that cannot be verified will be suspended. This protects both you and the integrity of the platform.

Parental Controls Tip
Consider using device-level parental control software if minors have access to your phone or computer. Tools like Google Family Link or Apple Screen Time can restrict access to gaming websites and apps.


Is Gaming Still Fun for You?

For most players, gaming on 987jili is a fun way to unwind after a long day — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines. But for some people, gaming can become a problem that affects their finances, relationships, and mental health.

Problem gambling doesn't always look obvious. It can creep up gradually. The self-assessment questions on the right are a starting point — honest answers can help you recognize if your gaming habits need attention.

If you answer "yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools or reach out to our support team. There is no shame in asking for help — it takes courage, and 987jili will support you every step of the way.

Need Immediate Help?
If you or someone you know is struggling with problem gambling, please contact the PAGCOR Responsible Gaming Hotline. You can also reach the 987jili support team at any time — our contact email is [email protected]

Self-Assessment Checklist

Ask yourself honestly — have you experienced any of the following?

1
Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?
2
Have you tried to cut back on gaming but found it difficult or impossible to stop once you start?
3
Do you find yourself thinking about gaming frequently — planning your next session or reliving past wins and losses?
4
Have you borrowed money, sold belongings, or used funds meant for bills or family needs to fund your gaming?
5
Do you feel restless, irritable, or anxious when you are not able to play, or after a losing session?
6
Have you hidden your gaming activity from family members, friends, or your partner?
7
Do you chase losses — continuing to play in an attempt to win back money you have already lost?
8
Has gaming negatively affected your work, studies, relationships, or overall mental wellbeing?

3 or more "yes" answers? This may indicate a developing problem. Please consider using our self-exclusion tool or speaking with a counselor. You are not alone — help is available.


How to Request Self-Exclusion

Self-exclusion is one of the most effective tools available to players who feel their gaming is getting out of hand. Here's how it works on 987jili.

1

Log In and Go to Account Settings

Access your 987jili account and navigate to the Responsible Gaming section within your account settings. This section is always accessible, even if your account has restrictions applied.

2

Choose Your Exclusion Period

Select a self-exclusion period — minimum 6 months, up to 5 years, or permanent exclusion. We recommend choosing a period that feels meaningful. You can always contact us to extend it, but shortening it requires a mandatory review period.

3

Confirm Your Request

Confirm your self-exclusion request. Your account will be suspended immediately — you will be logged out and unable to log back in for the duration of the exclusion period. All pending bonuses are forfeited.

4

Marketing Opt-Out Applied Automatically

As soon as self-exclusion is activated, 987jili removes you from all promotional email lists, SMS campaigns, and push notifications. You will not receive any gaming-related marketing during your exclusion period.

5

Contact Support if You Need Help

If you are unable to access your account settings or need assistance activating self-exclusion, contact our support team directly at [email protected]. We will process your request within 24 hours.

What Happens During Self-Exclusion

During your self-exclusion period on 987jili:

  • Your account is fully suspended — no login, no deposits, no play
  • All marketing communications are stopped immediately
  • Any active bonuses or free spins are cancelled
  • Remaining balance is held securely and returned upon verified reactivation
  • The exclusion cannot be reversed early — this is intentional, to protect you

PAGCOR Self-Exclusion Registry
PAGCOR maintains a national self-exclusion registry for problem gamblers in the Philippines. Players who register with PAGCOR's program are excluded from all PAGCOR-regulated gaming venues and platforms. Contact PAGCOR directly for more information about their responsible gaming programs and national self-exclusion options.


All Your Control Tools in One Place

Every 987jili account comes with a full suite of responsible gaming controls — no need to contact support to set most of them up.

Deposit Limit Control

Cap how much you can deposit per day, week, or month. Reductions apply instantly. Increases take 48 hours — giving you a window to reconsider before more funds enter your account.

Loss Limit Control

Define the maximum amount you're comfortable losing in a given period. When you hit that threshold, 987jili pauses your play automatically until the period resets.

Session Time Limit

Set a maximum session length. When your time is up, you'll receive a notification and the option to end your session. Staying aware of time spent is one of the simplest ways to stay in control.

Reality Check Reminders

Periodic pop-up reminders show you how long you've been playing and your net win/loss for the session. A quick reality check helps you make informed decisions about whether to continue.

Cooling-Off Period

Take a short break from 24 hours up to 6 weeks. Your account is suspended for the chosen period and reactivates automatically — no action needed from you to resume after the break.

Gaming History & Statements

Access a full history of your deposits, withdrawals, bets, and wins at any time. Reviewing your gaming history regularly is a healthy habit that keeps you aware of your actual spending patterns.


Tips for Keeping Gaming Fun

The vast majority of 987jili players enjoy gaming as a form of entertainment — the same way you might enjoy watching a PBA game or going out for merienda in Makati. Keeping it that way takes a little mindfulness.

Here are some practical habits that responsible players on 987jili follow:

  • Set a budget before you play — decide how much you're comfortable spending and treat it like an entertainment expense, not an investment.
  • Never chase losses — if you've hit your loss limit for the day, stop. Chasing losses almost always makes things worse.
  • Take regular breaks — step away from the screen every hour. Grab a snack, stretch, or call a friend.
  • Don't play when emotional — avoid gaming when you're stressed, upset, or under the influence of alcohol. Decisions made in those states are rarely good ones.
  • Balance gaming with other activities — gaming is one form of entertainment among many. Make sure it doesn't crowd out time with family, friends, or hobbies you love.
  • Keep track of time and money — use 987jili's built-in session reminders and gaming history tools to stay aware of how much time and money you're spending.
  • Talk to someone you trust — if gaming is causing stress in your life, talking to a family member or close friend is often the first step toward getting things back on track.

When Gaming Becomes a Problem

Problem gambling can affect anyone — regardless of age, income, or background. It's not a character flaw or a sign of weakness. It's a recognized condition that responds well to early intervention and support.

At 987jili, we train our support team to recognize signs of distress and to respond with empathy and practical guidance. If our team notices patterns that suggest a player may be struggling, we may proactively reach out to offer support and information about our responsible gaming tools.

Financial Warning Signs

Borrowing money to gamble, missing bill payments, selling personal items, or using money set aside for family needs like tuition or groceries to fund gaming sessions.

Behavioral Warning Signs

Lying to family about gaming activity, withdrawing from social events, neglecting work or school responsibilities, or feeling that gaming is the only thing that brings relief or excitement.


Enjoy 987jili the Right Way

Gaming is at its best when it's fun, controlled, and within your means. Join thousands of Filipino players who enjoy 987jili responsibly every day — with the tools and support to keep it that way. Must be 21 or older to register.

21+ only  |  Responsible gaming tools built-in  |  24/7 Filipino support